md888 Privacy Policy

1 Introduction & Scope

md888 is a trusted online casino and sports betting platform operating for users in Bangladesh. This privacy policy applies to the md888 website, mobile version, and all associated services.

We treat your privacy with the highest importance. This document explains how md888 collects your personal information, why it is collected, how it is used, and in which circumstances it may be shared with third parties.

By using our platform, you are considered to have consented to the terms of this privacy policy. If you have any questions about understanding this policy, please contact our support team.

This policy works as a complement to the Terms & Conditions and Responsible Gaming policies.

2 Information We Collect

md888 may collect the following categories of information:

2.1 Information You Provide Directly

Information you provide during account registration, deposits, withdrawals, or support requests:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Address (where applicable)

2.2 Automatically Collected Information

When you use the md888 platform, the following information may be recorded automatically:

• IP address and device type
• Browser type and version
• Login time, session duration, and page visit details
• Game play history and betting activity
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may also receive information from authorised third-party service providers for the purposes of identity verification, fraud prevention, or meeting applicable legal obligations.

3 Purpose of Data Use

md888 uses collected information for the following lawful purposes:

• To manage, verify, and secure accounts
• To process deposits and withdrawals — completing transactions via bKash, Nagad, Rocket, Upay, or bank transfer
• Age verification — to ensure that only users aged 21 or above can use the platform
• To provide customer support — resolving your issues via live chat and email
• To detect and prevent fraud, cyberattacks, and unauthorised activity
• To comply with applicable laws and regulations
• To improve platform services and enhance the user experience
• To send relevant promotional communications (based on your consent)
• To monitor compliance with responsible gaming guidelines

We only use information for the purpose for which it was collected. Your consent will be obtained before using it for any other purpose.

4 Data Sharing & Disclosure

md888 does not sell your personal information to any third party. However, information may be shared in the following circumstances:

4.1 Service Providers

Necessary information is shared with contracted organisations for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, cybersecurity, and gaming software provision. These organisations may only use the information for the specified purpose and are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed when required by a court order, government directive, or applicable law. In such cases, we will endeavour to notify you within the applicable limits.

4.3 Fraud Prevention

If money laundering, fraud, or any other illegal activity is suspected, information may be provided to the relevant authorities. This is part of our legal responsibility.

4.4 Business Transfers

In the event of a business merger, acquisition, or sale, user information may form part of the transferred assets. In such cases, we will notify you in advance.

5 Cookies & Tracking Technology

The md888 website uses cookies and similar technologies. These are small text files stored in your browser that help the platform recognise you and remember your preferences.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and core site operations. Without them, the platform will not function correctly.

5.2 Functional Cookies

These cookies are used to store your language preference, page settings, and deliver a personalised experience.

5.3 Analytics Cookies

These cookies collect statistical information to understand how users interact with the platform and to improve service quality. The data collected is anonymous and aggregated.

You can reject cookies through your browser settings, though this may reduce some features of the platform.

6 Data Retention

md888 retains your personal information only for as long as necessary to fulfil the purpose or as required by legal obligation.

• All account information is retained while the account is active.
• Even after an account is closed, information may be kept for a defined period for legal requirements, dispute resolution, or fraud investigation.
• Financial transaction records are retained for a defined period in accordance with applicable financial laws.
• Once the specified period has passed, information is securely deleted or anonymised.

7 Your Rights

As a user of the md888 platform, you have the following rights:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information as promptly as possible.

7.2 Right to Correct Information

You have the right to request correction or update of any inaccurate or incomplete information in your records.

7.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business requirements.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. We will action such requests promptly.

7.5 Right to Data Portability

You may request a copy of your personal information in a commonly usable format.

To exercise any of the above rights, please contact our support team. We provide 24/7 support.

8 Security Measures

md888 applies industry-standard technical and administrative measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is encrypted
• Two-Factor Authentication — to prevent unauthorised access to accounts
• Regular security audits and vulnerability testing
• Limited access policy — only authorised staff can access the information they need
• Data backup and recovery systems
• Unusual activity detection and alerting systems

However, complete security on the internet cannot be guaranteed. Keep your account password confidential and do not share it with others. If you notice any suspicious activity, please notify us immediately.

9 Children's Privacy

md888 is a strictly adults-only platform. Only users aged 21 or above may use this platform.

We do not knowingly collect personal information from anyone under the age of 21. Age verification is an integral part of our registration process.

If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. Parents or guardians with concerns about this may contact our support team.

10 Policy Changes

md888 may update this privacy policy from time to time. Revisions to the policy may be required due to changes in law, changes in business operations, or technological developments.

• For significant changes, we will notify you via email or a notice on the platform.
• The date of the most recent update will be stated at the top of the policy.
• Continued use of the platform after a change is made will be considered your consent to the new policy.
• You are advised to visit this page regularly to stay up to date with the latest policy.

If you do not agree with the changes, you may close your account and request deletion of your information through our support team.

11 Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact our support team. We provide 24/7 support in Bengali and English.